শনিবার, ১১ মে, ২০১৩

Fast-food workers in Detroit walk off job, disrupt business

By Steve Neavling and Lisa Baertlein

(Reuters) - Hundreds of fast-food employees in Detroit walked off the job on Friday, temporarily shuttering a handful of outlets as part of a growing U.S. worker movement that is demanding higher wages for flipping burgers and operating fryers.

The protests in the Motor City - which is struggling to recover from the hollowing out of its auto manufacturing sector - marked an expansion in organized actions by fast-food workers from ubiquitous chains owned by McDonald's Corp, Burger King Worldwide and KFC, Taco Bell and Pizza Hut parent Yum Brands Inc.

Fast-food workers, who already have taken to the streets in New York, Chicago and St. Louis, are seeking to roughly double their hourly pay to $15 per hour from around minimum wage, which in Michigan is $7.40 per hour.

Organizers said more than 400 people turned out for the Detroit event, the most to date.

They also said the walk-outs forced the temporary closures of two McDonald's restaurants, a Burger King, a Subway, a Long John Silver's and a Popeyes in Detroit - a claim some chains disputed.

Outside a Burger King on 8 Mile in Detroit, employee Claudette Wilson said she's tired of poor wages, especially at a time when the fast-food industry continues to grow.

"I make minimum wage, which is what I made when I started working in fast food three years ago," the 20-year-old college student said. "I can't understand how the industry is growing but our wages aren't."

Organizers said the Detroit metro area has 53,000 fast-food jobs, which pay at or just above minimum wage.

The fast-food workforce is twice as large as that of the region's famed auto manufacturing sector and is projected to grow faster than the region's overall workforce in the coming years, organizers said.

"People can't make a living at $7.40 a hour," said Rev. Charles Williams II, a protest organizer. "Many of them have babies and children to raise, and they can't get by with these kind of wages."

Those workers face high hurdles in their fight for better pay. Low-wage, low-skill workers lack political clout and face significantly higher unemployment than college graduates.

U.S. President Barack Obama proposed raising the federal minimum wage in his State of the Union address as a way to help lift some workers out of poverty. But critics of such a move, including representatives for the nearly $200 billion U.S. fast-food industry, say it would kill jobs by burdening small businesses with higher costs.

PROTESTS, DISPUTES

At a Long John Silver's on Detroit's east side, a lone manager tended the restaurant as the presence of protesters appeared to stifle business.

A McDonald's spokeswoman told Reuters its Michigan restaurants were "open, and operating as usual". Burger King said none of its restaurants were shut down and no workers walked off the job.

Representatives from Subway, Long John Silver's and AFC Enterprises' Popeyes did not immediately respond to requests for comment.

Margaret Neal, 52, said frustration with the low wage she earns after more than a decade working at a McDonald's in Detroit prompted her to join Friday's protests.

Asked about her pay, Neal said: "You don't even want to know, I've been there 15 years. I'm still making $8.83 (an hour). That's not right."

Neal, who works full-time, says her bosses have told her she is "maxed out" at her current wage and ineligible for an increase.

The vast majority of McDonald's more than 14,000 U.S. restaurants are owned and operated by franchisees. The company said in a statement that McDonald's employees are paid competitive wages, have access to a range of benefits and opportunities for training and career advancement.

The Detroit action was put together by the Michigan Workers Organizing Committee, an independent union of fast-food workers, that is supported by community, labor and faith-based groups such as the Interfaith Coalition of Pastors, UFCW Local 876, SEIU Healthcare Michigan and Good Jobs Now.

(Editing by David Gregorio)

Source: http://news.yahoo.com/fast-food-workers-detroit-walk-off-job-disrupt-200200722.html

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Why customer service and support still matters | Intxt

Customer service mattersCustomer service and support is a huge part of any industry, big or small. Customers are essential to all businesses who wish to survive ? if you think that your customers are not important to you or your company, you won?t last very long in your industry. A customer decides what company they wish to do business with depending on the services the business offers and how well they treat their customers.

In the world of business it?s all about competition. If your company shows a weakness of any kind, you could lose current and potential customers to your competitors, making it hard for you to thrive in your business sector. This is not an option for you. The best way to keep your customers is to treat them like they?re royalty and show that they really mean something to the company. Having a customer service and support department who are fully trained in helping your customers and going above and beyond to make sure that they are fully satisfied with the help given.

All customers deserve to be treated with the utmost respect and should feel like their business is wanted. If a customer is unsatisfied by your customer service, they may think about taking their business elsewhere, maybe to one of your competitors. They could also mention your company in a negative way to other businesses or online which could create a bad image for you and possibly drive customers away.

If you want your company to thrive, you should make sure you stand out from the rest with amazing customer support services that your customers won?t be disappointed with. Go the extra mile with your clients and spoil them as much as you can.

Customer service and support definitely still matters ? even in the 21st century. There is no way out of it; your customers are what make your company run and they bring in a large amount of revenue, so why would you ruin that? If a client rings up asking for help, you must find a solution for them as quickly as possible so that they stay happy and loyal to your company.

There are many ways that you can keep in touch with your customers, whether it?s a quick text message mentioning discount on a service or a phone conversation helping them fix a problem they may be having. The trick is to impress them so much that all they can do is praise you, with no complaints.

Make sure your customer service department know exactly what they?re doing and are doing their job right because you could be losing current or potential customers without even realising it.

Source: http://www.intxt.co.uk/blog/?p=253&utm_source=rss&utm_medium=rss&utm_campaign=why-customer-service-and-support-still-matters

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শুক্রবার, ১০ মে, ২০১৩

Print, Aim and Shoot: What Does a Plastic Handgun Mean for the Future of 3-D Printing?

A University of Texas at Austin law student has demonstrated to the world that any ambitious tinkerer can make a handgun almost entirely out of 3-D printed parts. Cody Wilson?s revelation is not likely to lead to an arsenal of plastic zip guns anytime soon, but it does raise a number of hairy questions about a technology that, until now, has been highly touted as central to the future of manufacturing in the U.S.

Images and video of Wilson posing with and firing his ?Liberator? handgun have made the rounds on the Internet in recent days. It?s a stark contrast to the image that 3-D printing, or ?additive manufacturing,? proponents have pursued thus far, where the world benefits from robotic prosthetics, replacement hips and other biomedical wonders manufactured layer by layer out of molten plastic or metal, as dictated by a CAD (computer-aided design) file.

Wilson?s gun consists of 15 parts assembled after being printed individually in a Stratasys Dimension SST machine out of white ABS plastic?a polymer made from the chemical compounds acrylonitrile, butadiene and styrene. Only the gun?s firing pin (a common nail) and an obligatory piece of steel embedded in the handle?so that it does not violate the Undetectable Firearms Act (pdf)?are metal. Wilson has made the design files needed to create the Liberator?that fires standard handgun rounds?available as a free download for anyone interested in replicating his work.

Wilson positions himself as a protector of civil liberties?in particular ?popular access to arms??and has founded a nonprofit called Defense Distributed to further this goal. His libertarian views are not unlike those of free, open-source software advocates or hackers who take down Web sites and pick apart popular software like Windows to prove they are not as secure as they appear?except for the small detail that he wants to empower people to make devices that can harm or kill other people. (He?s also published blueprints for 3-D printing part of an AR-15 semiautomatic rifle.)

Technically speaking, Wilson?s so-called ?Wiki Weapon? pushes the boundaries of 3-D printing capabilities, especially those of lower-end systems not able to work with anything stronger or more durable than ABS plastic. Although the Liberator currently fires only a single shot, better materials as well as improved designs and post-processing techniques might ultimately lead to a weapon that can shoot multiple rounds without breaking down.

To learn more about the potential impact of Wilson?s work on the world of 3-D printing, Scientific American spoke with Ryan Wicker, director of the University of Texas at El Paso?s W. M. Keck Center for 3-D Innovation. Wicker shared his thoughts about Wilson?s invention, the technical challenges of making a 3-D printed gun and the reality that the unbridled creativity promoted by 3-D printing was destined to take a darker turn.

[An edited transcript of the interview follows.]

What was your reaction when you learned that someone had printed nearly all of the components needed to assemble a handgun using a 3-D printer?
This story has been developing for months, if not years, so it was pretty anticlimactic. I probably first became aware of what [Wilson] has been doing when Stratasys went in and confiscated the printer they leased to him [in October. I have been hearing for years about people using 3-D printers to make parts for guns. In the evolution of 3-D printing it?s certainly natural for things like this to happen.

Are there specific challenges to making a working firearm using 3-D printed parts?
Building the parts with a high level of dimensional accuracy would be one challenge and the material performance would be another. A firearm experiences a high-energy impulse in the chamber, where the gun components start off at ambient conditions but are subjected very quickly to higher temperatures and pressures. This sudden change can compromise the structural integrity of the gun, even possibly making it explode.

What is the significance of Wilson making most of his gun parts out of ABS plastic?
ABS is an inexpensive polymer typically used by the type of 3-D printer that he used. There are plastics that are stronger, more durable and perform much better than ABS, but those higher-end materials require higher-end machines than what he had.

Why is ABS the standard plastic for lower-end systems?
ABS is just a commodity, a commonly used plastic that the automotive industry has used for years to create injection-molded parts. Different 3-D printing systems work differently, but [Wilson?s] uses an extrusion-based process that?s analogous to a hot-glue gun. ABS?s extrusion temperature [the point at which the polymer starts to deform and can be squeezed out into layers] is lower than other, more capable plastics. It doesn?t require a more expensive system that can [operate at] higher temperatures.

Why not use a more durable plastic?
Stratasys offers a more expensive plastic called Ultem, which potentially would be a better performer than ABS for this application. But you can?t print this type of high-end material using the low-end [$20,000] industrial printer that [Wilson] used. You need a high-end machine that costs anywhere between $100,000 and $400,000 to be able to use those better plastics. Although it?s not possible now, that doesn?t mean someone couldn?t develop the capability to work with better plastics on low-end systems. Other than the materials that can be used, what limitations do lower-end 3-D printers have at this time?
Another limitation is accuracy. These machines don?t have the temperature control of higher-end systems, and consequently the dimensional accuracies suffer. The more expensive industrial systems take into account how much a part will change as it goes through the process of being made. Better temperature control enables a printer to better adjust for changes in the material as it is layered, solidifies and shrinks. If you don?t take those changes into account, some layers might be farther apart, creating voids that prevent the finished product from being as strong as it could be.

All of these things can be overcome. There are lots of people working in their homes on inexpensive desktop systems [like those MakerBot produces] who are going to be geeky, experimenting and optimizing their systems. They?ll write their own code and figure out how to compensate for their equipment and materials. That?s what my students do. There is some knowledge that you have to develop to use these systems optimally.

As inventors develop this knowledge, are there concerns that more of them will experiment with 3-D printed weapons?
3-D printing is not the only enabling technology here. 3-D printers may be a little less complicated to use than [some computer numerical control (CNC) systems that manufacturers use to make tools], but you still can buy a CNC machine today and use that to build weapons. In fact, I would be much more scared of people who have expertise in machine shops [making weapons] than I would of someone using a 3-D printer.

And, even if you don?t print the parts for the weapons yourself, there?s an entire industry that makes parts on demand today using 3-D printing. You can upload your file online without even speaking with anyone and pay for it with your credit card.

How soon will higher-end 3-D printers capable of using better materials become affordable for hobbyists and inventors?
I don?t know how much the cost can come down for some high-end systems because they are big machines and they use more expensive industrial components, which limits how much the price can be reduced. And the price of high-end systems may not be the limiting factor for hobbyists because they can take a desktop system [like those made by MakerBot] and supercharge it, and there?s no technical reason you couldn?t use it to print a weapon.

How would you supercharge a desktop 3-D printer to give it that capability?
I may enclose it so that I can reach higher temperatures and work with [stronger, more durable] materials. I might also do this by modifying the printer?s heater to make the printhead hotter.

People are less likely to modify an industrial system because companies like Stratasys don?t give you access to their printer?s source code. MakerBot and other desktop printer?makers do. That means I can write my own code to change things on these lower-end systems but I can?t [change] that on a Stratasys system. Even the materials used by industrial systems are controlled. A canister of material used in a Stratasys printer even has a microchip that knows what and how much material it contains.

What impact will Wilson?s experiment have on 3-D printing?
It concerns me a little, but I think this type of project was inevitable. We would all like these technologies to be used for the benefit of society, and I believe these benefits far outweigh the risks. There are lots of wonderful examples?customized hearing aids, 3-D printed electronics and even shoes as well as [efforts to print artificial human] organs. The government will ultimately decide whether the technology should be regulated, but I see these technologies completely disrupting the way we make products, and bringing innovative, entrepreneurial manufacturing work back to the U.S. We?ve traveled too far down the road to turn back at this point. With these technologies, the future is limited only by one?s imagination. Follow Scientific American on Twitter @SciAm and @SciamBlogs. Visit ScientificAmerican.com for the latest in science, health and technology news.
? 2013 ScientificAmerican.com. All rights reserved.

Source: http://news.yahoo.com/print-aim-shoot-does-plastic-handgun-mean-future-103000344.html

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The Loop Magazine: The long-form Loop you've been waiting for!

The Loop Magazine: The long-form Loop you've been waiting for!

I've been bitching to Jim Dalrymple of The Loop for years that, as much as I liked his and Peter Cohen's highly curated, Apple-, web-, music-, and gaming-centric link-list style, I missed their longer form pieces, the kind I remembered fondly from Macworld. Jim, of course, laughed. You might well know Jim's laugh. It's equal parts hilarious and bone-chilling. That laugh. Then, one day, he called me and said I could stop my bitching. He had a plan. He was going to start The Loop Magazine.

And now here it is, on the App Store, in Newsstand, and on my iPhone and iPad. I've been testing it out for a while , and I daresay setting new records for dumbassery in my feedback -- you don't want to hear the laugh that engenders, trust me. And it's everything you've come to expect from Jim and Peter, and more. They've both got articles in the first issue, Peter an article on the balkanization of Mac gaming, and Jim a welcome letter:

In 1994, I helped start a Web site that would later be sold to Macworld. I started publishing on the Internet because I believed it was the publishing platform of the future. Almost 20 years later, I have chosen Apple?s Newsstand for the very same reason.

The first issue of The Loop magazine features some great writers covering music, design, technology, games and Apple ? some of my favorite topics. I hope you enjoy it!

Like Marco Arment's The Magazine, however, which they credit for inspiring The Loop Magazine, Jim and Peter have also collected together some amazing collaborators, including Matt Gammell, Jodan Rudess, Ben Bajarin, Michael Simmons, and Holly Winewell, aka Brenda Singer. And that's just the first issue.

Also like The Magazine, the Loop Magazine will publish new issues every two weeks, and the subscription will run $1.99 a month. Unlike Arment, a noted developer who coded his own app with design help from Pacific Helm, Jim and Peter are staying focused on their journalistic strengths here, and handed off the development heavy lifting to Jamie Smyth and Daniel Genser at TypeEngine. The results are pretty damn good.

The Loop Magazine is clean, elegant, and fast. It uses the familiar menu button and sidebar layout (though eschews the hamburger and basement design for an arrow and slide-over panel). A Share Sheet lets you send links for the various articles via Mail, Messages, Twitter, Facebook, App.net, or copy them to the clipboard. There aren't any The Magazine-style popovers, at least not yet, or integration with read-later services like Instapaper or Pocket. The former probably isn't necessary. The latter would be nice in a future update.

The Loop Magazine table of contents, article view, and share sheet

A great app experience is one thing, though. Content is what's going to make or break any publication, print, online, or in-app. The Loop Magazine is off to a great start in that regard, and Jim and Peter have been around the industry long enough, and have just exactly the kind of connections necessary, to keep fielding great issues for months and years to come.

Marco Arment's The Magazine has evolved into its own, unique voice. There's room for lots of those, and I'm thrilled, as a reader, we're getting more of them, starting with The Loop. There's a free trial subscription, so check it out and let me know what you think.

Note: Peter Cohen, who co-founded The Loop with Jim, also works here on iMore. Jim told me about the Loop Magazine long before Peter joined us at iMore, however, and I haven't discussed this review with either of them. Still, I'd recommend checking out other reviews to make sure you get as well-rounded an opinion of The Loop Magazine as possible.

    


Source: http://feedproxy.google.com/~r/TheIphoneBlog/~3/Hte68Qs92l0/story01.htm

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Chrissy Teigen Gets Models Dirty On New Reality Series

'Model Employee,' airing Wednesday at 10:30 p.m. ET on VH1, puts models to the test for a contract.
By Cory Midgarden


Chrissy Teigen
Photo: MTV News

Source: http://www.mtv.com/news/articles/1707050/chrissy-teigen-model-employee-series.jhtml

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Small Business Marketing Revolution ? Cost Saving Idea #17 ...

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Source: http://www.rangrage.com/small-business-marketing-revolution-cost-saving-idea-17-vendor-discounts/

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